Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary

Shelter Worker

Shelter Worker

Company: Hope Awaits Ministries
Contact Person: Nicole Millage
390 First Ave E
North Bay, Ontario , P1B 1K1
Phone: 7054945465
Position Description

Our Mission

Hope Awaits Ministries seeks to proclaim and demonstrate the life-changing Gospel of Jesus Christ through meeting the spiritual, physical and emotional needs of those who are homeless or in need of hope.


Shelter Worker

The shelter worker will be responsible for a variety of duties, which vary depending on the shift that the employee is working. Some duties of this position include: 

  • Support clients; register, check-in, monitor, assess behaviour, progress and overall well-being
  • Advocate for clients needs, making referrals to and collaborating with appropriate resources and community organizations
  • Work with clients to build planning and life skills
  • Orient new arrivals to shelter protocols and policies
  • Work within a multi-disciplinary team liaising with others to promote a supportive environment
  • Ensure flow of critical information including documentation and shift change to bring forward issues and occurrences that take place while on shift
  • Maintain program and client confidentiality, including former clients  
  • Perform day-to-day administrative duties including maintaining database, answering telephone inquiries, client intakes and assisting other staff with completing paperwork left unfinished
  • Effectively de-escalate, diffuse, and monitor overall shelter environment for safety
  • Ensure or assist in meal preparation
  • Contribute to the overall cleanliness and upkeep of the shelter
  • Assign and monitor completion of daily chores with clients
  • Document and respond to critical incidents according to policy; document all visitors, including vendors and volunteers, in daily log 
  • Complete all shelter forms, logs and records accurately and timely
  • Focus on building relationships with clients; this includes but is not limited to meeting basic needs, identifying additional needs based on their current situation, being available to answer questions, and assisting with problem solving, while demonstrating empathy and acceptance 



  • Experience working with at-risk people in a similar working environment
  • Current valid first-aid certificate
  • Current valid CPR certificate
  • Bondable and free of a criminal record
  • Training in crisis intervention is preferred
  • Diploma of social work, mental health, or addictions preferred
  • Candidates must have flexibility in working hours, including on-call availability and the willingness to work holidays as they coincide with regular shifts
  • Embrace the mission and vision of Hope Awaits Ministries and work in accordance with the teachings of The Bible



Full-time workers will work 32-40 hours per week, including days, evenings, nights, weekends, and holidays.


Pay Rate

$13/hour for the first 6 months - then pay increases to $14/hour


For the full job description and application please visit our website:

Posted: September 13, 2016  |  Expires: November 30, 2017
Posted Under: Ministry - General
Career ID: [ 3143 ]