Position Description

Summary 

We are seeking a warm, friendly and welcoming Receptionist/Office Assistant. Reporting to the Marketing & Office Manager, you will be the first point of contact EastRidge Church has with visitors, renters and those contacting the church. You are highly communicative, a team player and extremely organized. This is the right sort of position for you if you are highly organized, tech astute and love interacting with and assisting all sorts of people.

Description 

Hours: 24 -30 hours/week (3-4 evenings or weekends per year may be required)

Reports to: Marketing & Office Manager

Type: Permanent Part-Time

Education 

• Post-Secondary education with office experience 

Qualifications 

• Minimum 2 years working in an office environment
• Prior experience working or volunteering in a church environment is an asset
• Excellent spoken and written English communication
• Detailed oriented with keen eye and sensitivity for formatting, typos, layout and presentation
• High level of technical competence with comfort in Mac and PC environments and ability to quickly learn new applications and platforms
• Proficient in working with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Knowledge of Planning Center Online and/or MailChimp is an asset
• Must be legally eligible to work in Canada
• Must be willing to complete a police background check and comply with policies of EastRidge Church

Reception 

• Welcomes guests and displays a genuine disposition of hospitality towards all EastRidge staff, congregants, visitors to the building, and any rental clients
• Triages walk-ins per EastRidge protocols
• Answers the front desk phone; takes and distributes messages or redirects calls
• Distributes the mail, courier, and other deliveries in a timely manner
• Takes time to understand visitor needs and provide personalized solutions by suggesting activities and ministries provided by the church along with the relevant contact information
• Responds to complaints, resolving or escalating with a sense of urgency as appropriate
• Monitors doorbell and uses security cameras to regularly check parking lot and grounds usage
• Assists with food drop off personnel from Good Food Impact and manage food distribution when people ask for meals

Office & Administration 

• Performs general admin tasks including creating documents, printing, filing, database updating, record book updating
• Helps maintain workplace/office/building tidiness
• Ensures supplies are stocked and orders supplies when needed
• Assists with programming and troubleshooting phone system and printer/copier
• Supports staff with projects, printing, laminating, sending and receiving mail and packages, and ordering catering for in-person meetings as requested
• Creates and schedules e-mail campaigns
• Works closely with the Marketing & Office Manager on regular communications, signage, and special projects
• Produces ERC directory, prints and distributes for member/staff use
• Produces certificates or completes forms for rites of passage (baptism; baby dedication, etc)
• Supports ministry staff with administrative aspects of volunteer management
• Supports in various aspects of summer camp weeks (administration, registration, set-up, etc)
• Assists and participate in all office-led community event preparations
• Identifies hazards or deficiencies and works with Property Managers to resolve issues
• Places service calls/deals with service personnel
• Makes sure all annual maintenance is scheduled and reports are on file for review by the Fire Department
• Keeps policies and procedures for Health & Safety and makes recommendations for procedures
• Assists in H&S training and implementation, and keeps records of training for staff
• Prepares/organizes set up of equipment and other requirements (be able to lift somewhere around 20-30 lbs)
• Assists with a variety administrative tasks as assigned by the Marketing & Office Manager as well as pastors and leadership

Please submit a resume and a cover letter expressing your interest to jobs@eastridge.ca. Only qualified candidates will be contacted.