Position Description

Atwell Centre is a Christian organization and Pregnancy Care Centre with two locations. Our corporate office is located downtown Hamilton and our satellite office downtown Oakville. We provide education and caring support and give practical assistance to women and their partners as they face important decisions about their unplanned pregnancies and sexual integrity.

Our services consist of pregnancy tests and options counselling, post-abortion support, and STI testing and treatment. We also offer a clothing room for maternity and infant clothing (Baby Boutique) and a community educational program, S.H.A.R.E.

Atwell offers an environment where people make a difference in the lives of women, men, families, and students in our community.

Position Overview

Reporting to the Executive Director, the Centre Manager will maintain day-to-day centre operations and handle organizational and administrative support tasks. This may include but not be limited to managing the front desk, organizing files, scheduling appointments, data entry, proofreading, receiving clients and other duties, depending on the needs of Atwell at the time.

We are looking for a sincere, caring, friendly and hardworking individual to join our amazing team. This position is ideally suited for someone with strong administrative and customer service experience. If you are self-motivated and energetic, we want to hear from you!

Reporting Structure

Reports to: Executive Director

Other Details

Part-time: 24 hours a week (Tuesday - Thursday, 8:30am - 4:30 pm)

Start Date: May 14, 2024

Salary: $24,960

QUALIFICATIONS

• Expresses full agreement with the centre’s Purpose, Mission and Vision Statements, the Sanctity of Human Life Statement, the Statement of Faith and Core Values.
• Expresses full agreement with the Clinic’s Code of Ethics and Professional Conduct and Lifestyle Standards Policy.
• Minimum 3-year diploma, with a focus in humanities and/or business administration. A 2-Year medical administration diploma is preferred.
• 3 – 5 years’ experience as an office assistant/supervisor/manager or in a related field.
• Customer service orientation.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• Ability to organize and prioritize work and set deadlines.
• Show initiative in identifying and addressing needs in the centre.
• Experience in the use of fundraising software, or CRM software, is preferred.
• Proficiency in computer use, advanced knowledge and use of databases, internet and email fundamentals using Outlook/Exchange, Microsoft Word, Excel, Publisher, and PowerPoint.
• A valid driver's license.

RESPONSIBILITIES

• Perform general centre reception duties and errands.
• Organize and maintain office common areas.
• Administer client exit surveys- Google survey
• Monitor and respond to any incoming centre communications.
• Handle all incoming and outgoing mail.
• Provide backup (when necessary) to front-line service staff working with clients.
• Provide client services support as needed.
• Coordinate engagement and activities of volunteers and students, including but not limited to the Baby Boutique.
• Assist with special projects and events.
• Coordinate the resolution of IT issues with the external IT partner.
• Prepare, update, and maintain centre documentation. Document and update operational policies and procedures.
• Procure and maintain any centre/office/event supplies or equipment.
• Coordinate facilities administration and maintenance.
• Administer employee onboarding activities.
• Assist HR in handling any personnel files/payroll.
• Compile and record centre purchases, all Visa card holders.
• Compile and record incoming vendor invoices and bills.

Note: This job description is intended to convey information essential to understanding the scope of the position. It should not be interpreted as an exhaustive list of responsibilities, qualifications, or requirements. The organization reserves the right to modify or revise the job description as needed.

To apply, please submit your cover letter and resume to hr@atwellcentre.ca

Only candidates who are selected for an interview will be contacted