Bridging People and Possibilities  |  A Service of  Tyndale University College & Seminary
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Director of Marketing & Communications: The Director is passionate about marketing & communications and higher education. They understand and are skilled in print, radio and online promotion strategies, including social media platforms. They are able to lead a team towards objectives while actively participating in the implementation of executables.

Street Level Worker

Street Level Worker

Company: The Mustard Seed Society
Contact Person: Faye Gerrard
102 11 Avenue SE
Calgary, Alberta , T2G 0X5
Phone: 7804269092

Position Description

The Mustard Seed is a Christian humanitarian organization whose vision is to build community, grow hope and support change. Intentionally following Jesus Christ and partnering with the community, The Mustard Seed combats the root causes of poverty in Alberta and British Columbia and works to create positive, lasting change in the lives of those we serve. The Mustard Seed provides basic services— food, clothing and housing, and support services—education and employment, to those living in poverty within Alberta and British Columbia.

Position Summary

As a member of the Street Level Team, the Full-time Street Level Worker will have a broad working knowledge of all areas of The Mustard Seed’s Basic Services. This position will also support the activities of drop-in times, afternoon meal, Dinner Club, community kitchen and is supervised by the TNC supervisor. This position can provide coverage for The Neighbour Centre, Mosaic Centre, Mustard Seed Church, or Community Support Centre depending on staffing availability.

Major Duties and Responsibilities

  • Work with community participants to encourage positive changes in lifestyle and behavior through supportive relationships and day-to-day interactions
  • Ability to function in a faced paced environment and respond quickly to individuals in crisis, including but not limited to physical or mental health concerns, anger and aggression, and interpersonal crises. The worker must identify the crisis, minimize the harm to the individual and others, use de-escalation skills and assist the individual to explore healthy options
  • Model healthy relationships with community participants and volunteers through listening, advising and providing appropriate referrals
  • Fulfill the mission of The Mustard Seed’s ministry and maintain a high level of professionalism, respect and gratitude with all staff, donors, volunteers, community participants and visitors
  • Create a safe and healthy environment for all community participants accessing our services
  • Create opportunities for volunteers to learn about and contribute to the mission and vision of The Mustard Seed
  • Foster meaningful relationships with supervisors, co-workers, volunteers and community participants
  • Ensure daily tidiness and cleanliness of work area
  • Bring to life the vision of the Street Level Team by taking ownership for additional tasks and projects, under guidance from the TNC  Supervisor
  • Help to foster community through meal programs

Other Duties

  • Support and direct the Street Level volunteers in their assigned service area, communicating frequently with volunteers to ensure they are satisfied and understand  The Mustard Seed’s services and policies
  • Develop and implement community food programs
  • Oversee the organization and upkeep of kitchen to food safety standards
  • Oversee the recording of stock and the ordering of kitchen supplies
  • Assist in running the Dinner Club program creating a space to allow community to come together to cook, clean and enjoy a meal together
  • Contribute to the creation, development and implementation of programs within the drop-in
  • Brief, de-brief and pray with both staff and volunteer groups as needed
  • Maintain specific records such as stats, volunteers, reports,  incident reports, and other computer files
  • Participate in all staff training (e.g. First Aid, Food Safety, SafeTALK) and attend monthly general meetings
  • Other duties and site related duties may be assigned when required

Minimum Qualifications and Skills

  • Experience working within the culture of the inner city and/or with people experiencing poverty or homelessness is required
  • A demonstrated passion to be involved in ending homelessness in Alberta is essential
  • Proactive self-starter characteristics
  • Experience in food service and food program delivery
  • A team player, who works collaboratively and has a “teachable spirit”       
  • Strong conflict resolution skills and healthy boundaries
  • Good knowledge of MS Word, Excel and Outlook
  • Good written and verbal communication skills
  • Experience working in a fast- paced environment
  • Knowledge of mental illness and addictions is an asset
  • Experience working in a volunteer-based organization is considered an asset

Other Information

  • Full time: 40 hours/week, consisting of 5 afternoon shifts (Monday to Friday), plus additional evening and morning responsibilities
  • Most of the schedule is fixed, but there will be some variable meetings and projects which the candidate must be available to attend
  • The position will require ongoing compassionate care, frequent manual labor, conflict resolution and organizational ability
  • Travel between locations maybe required
  • This position is often fast-paced, and requires substantial  effort to analyze information and problem solve
  • This position requires varied mental and emotional effort, must be able to respond appropriately to intense situations, provide conflict resolution and work directly with clients at risk
  • Considerable periods of standing, walking, indoors and outdoors
  • Moderate physical effort and must be able to lift 25 pounds
  • Driver’s Abstract and Employment Security Check is required prior to offer
  • As The Mustard Seed is a Christian ministry, we require our employees to be in agreement and to sign our statement of faith
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

Start date: once a suitable candidate is found

Apply online using our Position Application Form on our Careers page. (

The Mustard Seed offers a competitive compensation package including 100% employer paid extended health and dental benefits for staff and dependents, matching RRSP after one year of service, and wellness days. We embrace the concept of employment equity, which includes fair representation, anti-discrimination and reasonable accommodation.

Privacy Policy: The Mustard Seed follows the principles of privacy therefore the privacy policy will be adhered to. We thank all candidates for their interest, however, only those candidates selected for an interview will be contacted.  The Mustard Seed reserves the right to amend job advertisements. No phone calls please.

Posted: June 11, 2019 | Expires: July 11, 2019
Posted Under: Miscellaneous
Career ID: [ 6982 ]