Position Description

The Process and Operations Manager of Donations is responsible for the end-to-end process management and donation operations.

As a Process and Operations Manager of Donations, you will be ensuring that all donations are processed correctly in a timely manner, sending acknowledgements to donors, answering their queries, and sending reports to fund managers and resolving any issues with donations.

This role needs to be served in a full-time capacity. Start Date: Immediately

Responsibilities:

• Sorting and distributing the mail for the National Office,
• Opening donation envelopes, coding and entry into donations management system.
• Process reoccurring and third party direct deposit transactions on a daily basis.
• Reply to or direct all inquiries related to donations to the correct person.
• Ensure acknowledgements and tax receipts are printed and mailed or emailed on a routine basis.
• Run reports at month end and as required.
• Do month-end donation reconciliation and general journal entries as required.

Responsibilities:

• Sorting and distributing the mail for the National Office,
• Opening donation envelopes, coding and entry into donations management system.
• Process reoccurring and third party direct deposit transactions on a daily basis.
• Reply to or direct all inquiries related to donations to the correct person.
• Ensure acknowledgements and tax receipts are printed and mailed or emailed on a routine basis.
• Run reports at month end and as required.
• Do month-end donation reconciliation and general journal entries as required.

Qualifications:

Requirements

• Proven Christian character.
• Available to serve and help, a team player, relates well with people, gracious, polite, prayerful, patient, and readily accessible.
• Comfortable with general routine tasks, detailed, able to think out of the box and looks for ways to improve the process.
• Able to work under pressure and ask questions.
• Does work in the stated standard and in a timely manner.
• Effective written and verbal communication skills.
• Types at a proficient speed.
• Proficient in Microsoft Office, particularly Excel at an intermediate level.
• Ability to investigate and solve problems.
• Must reside in Canada and either be a citizen, permanent resident or in possession of a valid work permit.

Assets

• Two to three years’ experience in a similar role.
• Intending to obtain professional accounting designation.
• Familiarity with Canadian donation tax receipting regulations.
• Highly computer literate with advanced knowledge of Excel and Word.