Position Description

Reporting primarily to the Audio-Visual Manager (60%) and secondarily to the Director of Information Technology (40%), the Audio-Visual/IT Technician (AVT) plays a key support role in ensuring the reliable operation of the university’s AV and IT infrastructure. The AVT is responsible for assisting with the setup, operation, and maintenance of audio-visual systems across campus, including support for live events and performances. The role includes training student staff, coordinating AV support for events and instruction, and providing backup IT support for Help Desk and classroom technology issues.

The AVT also supports the Desktop Manager in preparing and deploying university-issued computers for faculty, staff, and instructional spaces.

This is a 100% FTE role.
This is a New Position in the IT Dept.

Responsibilities

Audio-Visual (60%)

• Assist with the setup, operation, and troubleshooting of sound, lighting, projection, musical equipment, and special effects for campus performances and events.
• Ensure safe working conditions and practices related to AV operations; provide support in training and setup for events across the university.
• Collaborate with the Music Department and other campus units to coordinate scheduling of AV-related resources—both human and technical—for events and performances.
• Support the installation, configuration, maintenance, and troubleshooting of AV-related software (e.g., Zoom Rooms) and hardware (e.g., digital signage, projectors, classroom technology) in alignment with IT service level agreements.
• Contribute to the recruitment, training, scheduling, and evaluation of Student Assistants (Work-Study and Summer contracts),
• Assist in managing AV equipment, including inventory tracking, capacity monitoring, and procurement planning.
• Support the AV Manager in coordinating with external vendors to ensure timely and efficient completion of AV-related projects.
• Assist in reviewing and analyzing AV systems to identify areas for improved efficiency, capability, and safety.
• Contribute input to long-term strategic planning for AV technology integration, particularly in classroom and learning environments.
• Recommend and implement industry-standard AV solutions that align with the university’s goals and operational needs.
• Provide support for maintenance, replacement, and purchasing of university-owned AV equipment, including inventory and storage oversight.
• Maintain an inventory of AV-related consumables to ensure availability and reduce equipment downtime.
• Assist in managing incoming AV service requests across departments, balancing priorities and scheduling appropriately.
• Ensure Student Senate events are equipped and staffed appropriately, typically through coordination with the Student Senate Sound Coordinator or similar roles.
• Provide consultation and support for AV needs related to student events in the Student Recreation Center.
• Offer guidance and technical assistance to faculty and instructors in the use of AV equipment during the academic year.
• Collaborate with the AV Manager to enhance and develop AV services supporting the university’s broader mission.

Information Technology (40%)

• Support the IT Support Technician in monitoring and responding to Help Desk tickets, including categorization, status updates, assignment, and first-level troubleshooting (e.g., password resets, printing support).
• Provide technical support for classroom technology, including computers, projectors, Zoom systems, touchscreens, displays, and imaging devices used in teaching spaces.
• Assist faculty, staff, and students in using and troubleshooting various IT hardware and software with professionalism and efficiency.
• Assist the Desktop Manager in imaging, updating, and maintaining all university-issued desktop and laptop systems, including those in classrooms, labs, libraries, and faculty/staff offices.
• Facilitate onboarding of new faculty and staff by providing setup assistance and orientation on their assigned devices, system access, software portals, and university services.
• Collaborate with other IT team members to support ongoing technology operations and projects as required.

Preferred Skills and Attributes

• Excellent analytical, logical thinking, and troubleshooting skills.
• Effective verbal and written communication skills.
• Cooperative, service-oriented, and willing to support colleagues.
• Ability (or willingness to learn) to manage tasks, delegate, and meet deadlines.
• Familiarity with Google Workspace, Microsoft Office Suite, and both Windows and macOS systems (or willingness to learn).

Education, Training & Certifications

• 2-year diploma in Audio/Visual or equivalent; 1–2 years of related experience preferred.
• Strong understanding of AV equipment, software, and AV safety protocols.
• CTS (Certified Technology Specialist) is an asset.

Other Requirements

Understanding of Redeemer University (mission, values, and Reformed Christian identity)

The Application Process

Applicants are requested to email their application materials (cover letter and resume) and include a statement that articulates their faith perspective and its relation to the mission of Redeemer University. A range of qualifications are evaluated including distinguishing characteristics that demonstrate congruence with our identity as a university in the Protestant and Reformed Christian tradition. Only applicants selected for an interview will be contacted. Accommodations are available on request for candidates taking part in all aspects of the selection process.

• Position reports to: Audio-Visual Manager
• Submit applications to: HR@redeemer.ca (please quote position title in subject line)
• Expiry date: Posted until filled (applications will be reviewed upon submission, so please apply ASAP)
• Anticipated start date: ASAP

For more details, please visit our website link at https://www.redeemer.ca/about/careers/av-it-technician/