Position Description

Job Opportunity: Settlement Worker (Full-Time, 40 hours/week)

Organization Overview

Adam House is a faith-based refugee shelter and settlement support organization located in Toronto. We provide newly arrived refugee claimants with a safe and welcoming short-term home, while offering comprehensive support throughout their settlement journey. Our services include advocacy for access to social, medical, legal, and educational resources; guidance through the refugee claim process; community integration support; and educational outreach to churches and local communities. We also assist clients in developing personalized Individual Development Plans (IDPs) and identifying opportunities for growth and self-sufficiency.

Adam House operates a main shelter near Dufferin & Bloor, along with six transitional housing units across North York, East York, and Midtown Toronto. We currently support up to 58 individuals at a time (18 in emergency housing and 40 in transitional housing), in addition to former residents and drop-in clients.

Position Summary

The Settlement Worker plays a vital role in supporting refugee claimants through their transition to life in Canada. This position involves working across all seven Adam House sites on a rotating basis and may include occasional evening hours. The successful candidate will be responsible for intake, case management, referrals, and client support, while contributing to a collaborative and compassionate team environment.

Key Responsibilities

• Conduct client intake and provide orientation for new arrivals
• Manage individual cases and assist clients in developing their IDPs
• Supervise and support placement students and volunteers
• Facilitate referrals to government agencies, healthcare providers, legal counsel, and educational institutions
• Maintain detailed daily case notes and documentation to ensure continuity of service and accountability
• Ensure accurate, confidential record keeping
• Assist clients with work/study permit applications and renewals
• Support applications for permanent residence, including referrals to appropriate service providers
• Provide employment readiness support, including resumé building and job search assistance
• Offer tools and resources to promote successful integration into Canadian society
• Assist with housing searches when needed
• Manage exit and transfer processes for clients moving to transitional housing
• Refer clients to organizations that assist with refugee hearing preparation
• Support clients in completing forms, gathering documentation, and writing support letters
• Participate in weekly staff meetings and contribute to team planning
• Enforce the Adam House Code of Conduct and assist in resolving behavioral issues
• Perform other duties as assigned by the supervisor

Qualifications

• Post-secondary education in Social Services, Community Services, Immigration & Refugee Studies, or a related field
• Minimum of two years’ experience in one or more of the above fields
• Supervisory experience preferred
• Experience working with faith-based or community organizations is an asset
• Familiarity with Canadian refugee and immigration processes, Ontario Works benefits, Legal Aid, employment services, training programs, and healthcare access
• Strong ability to learn quickly and demonstrate a high level of work ethic
• Excellent interpersonal, cross-cultural communication, and organizational skills
• Skilled in managing crises effectively
• Ability to work both independently and collaboratively across multiple sites
• Proficient in Microsoft Office and Google Workspace
• Skilled in online research, including navigating government websites, service directories, and digital platforms to support client needs
• Fluent in English; additional languages such as Spanish, Arabic, French, Amharic, Tigrinya, or Farsi are considered an asset
• Valid driver’s license and access to a vehicle preferred
• Demonstrated commitment to equity, inclusion, and trauma-informed care