Position Description

KERR STREET MISSION (“KSM”)

Kerr Street Mission (KSM) is a Christian charity dedicated to helping the community of Oakville care for low-income and at-risk families and youth, by coming alongside families in distress and helping them get to a healthier, more sustainable situation and by developing youth so they do not end up in poverty.

KSM facilitates the communities’ response to the needs of families and individuals in distress and creates opportunity for God’s love and compassion to be shared in practical and tangible ways.

KSM serves low-income and at-risk families and their children.

Our faith in Jesus Christ, and the love and compassion we have received from Him motivates us to have love and compassion for others. We believe every person is created in the image of God and is loved and valued by Him. We serve people of all faiths without discriminating, proselytizing or condition.

Position Title: Front Desk Supply Support Staff
Position Type: Part Time / On Call
Hourly Rate: $22.00 / Hour
Start: Immediate (New Position)

Position Summary:

The Front Desk Supply Support Staff is an on-call role designed to provide reception and administrative coverage for the core team as needed. Hours are not guaranteed and are scheduled based on operational needs, including staff absences, vacations, and peak periods. This role supports front-line operations by answering and directing calls, welcoming visitors, and assisting with basic administrative tasks, helping ensure continuity of service and a positive experience for clients, visitors, and staff.

*Evening (3-8pm) and Saturday (9 - 12pm) coverage requirements are regularly required to be filled.

Key Responsibilities:

• Warmly greet all visitors, volunteers, and service providers
• Ensure proper sign-in for all guests and personnel
• Answer and direct phone calls, take messages, and respond to general inquiries
• Provide information to new or prospective clients about KSM services
• Receive payments and donations and complete required receipt paperwork. (Computer literacy is required).
• Refer individuals to appropriate Halton Region and Oakville community and social services when applicable
• Support a welcoming, calm, and respectful front-desk environment at all times

Qualifications:

• Must be 18 years or older
• Strong communication, organization, and interpersonal skills
• Professional, compassionate, and respectful demeanor
• Ability to remain calm and gracious in stressful or emotional situations
• Quick learner with the ability to follow procedures and ask questions when needed
• Alignment with and embodiment of KSM’s mission, vision, and values (KSM CARES)
• Fluency in a second language is considered an asset
• Commitment Expectations: Minimum 6-month commitment
• Reliability and punctuality are essential for relief coverage

Interested candidates should submit a Resume and Cover Letter by February 12th, 2026 to humanresources@kerrstreet.com.

A successful vulnerable sector police background check is a requirement and a pre-requisite along with a minimum of two references. All employees must comply with the Mission, Vision and Core Values of Kerr Street Mission.

Kerr Street Mission is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. We offer an environment that will support you in reaching your potential. In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, 2005, accommodation will be provided in all parts of the hiring process. Applicants need to make their needs known in their cover letter when they apply.