Position Description

Position Title: Digital Operations Specialist
Department: Communications
Reports to: VP of Communications and Marketing
Date Last Modified: June 2026

About Partners International Canada:

Partners International Canada is a Christian missions organization founded in 1943. We do not parachute in. We come alongside indigenous leaders God has already raised up in some of the hardest places on earth, and we help them reach their own people. Our partners in Brazil, India, Nepal, Pakistan, Iran, Syria, Lebanon, and Central Asia do the heavy lifting. We resource from Canada.

Our work is organized around four pillars: Local Leaders, Risk-Taking Innovation, Integral Mission, and Extraordinary Partnerships. In our last fiscal year, our partners saw 33,336 people come to faith in Christ, 11,003 baptisms, and 2,837 new churches planted across 162 unreached people groups.

We are a small Canadian team carrying that weight. Every chair matters.

The Role:

We are looking for a hands-on technologist to build, run, and steward the digital backbone of Partners International Canada. Website. Donor database. Data flows. Internal systems. Story library. Video formats. Tech vendor coordination. Tickets. The unglamorous infrastructure that makes the visible work possible.

This is not a director role. This is not a strategist role. This is a craftsperson role. The work is concrete, varied, and quietly important. The wins are quiet. A page that loads faster. A donor who finds the giving form on the first try. A field photo from Pakistan that makes it into a campaign in Brampton without anyone losing the file. A staff member whose login works on Monday morning.

We’re looking for a technologist with a pastor's heart. Equally at home in a NetSuite saved search and a Sunday small group. Believes technology is a stewardship issue and that excellent execution is a form of worship. Has been called geeky and smiled.

Responsibilities:

Your work falls into six domains, in rough order of where you will spend your time.

1. Website and Digital Experience

Your largest near-term project is platform strategy. Partners International is actively evaluating whether to remain on our current platform (SuiteCommerce) or migrate quickly this year. You will own the evaluation, the architecture decisions, and the execution. Whatever path we choose, the platform must connect cleanly to NetSuite for bidirectional data flow (donor records, transactions, campaigns, custom fields).

• If we migrate to a new CMS, building an entire new website will be required. If we stay with SuiteCommerce, a full reinvention of the existing site is required. Anticipate, architect, and manage decoupled web ecosystems. If a platform migration occurs, you will own the configuration and maintenance of integration middleware (e.g., Celigo, Zapier, Make), ensuring zero data loss between the frontend donor experience and the NetSuite backend.
• Build, optimize, and maintain two to six new responsive landing pages per month for campaigns, appeals, and partner stories.
• Improve donor conversion through cleaner UI and UX, faster forms, fewer clicks, and stronger calls to action.
• Own ongoing API, plug-in, and integration management.
• Implement analytics and conversion tracking with GA4 (Google Analytics 4) and Google Tag Manager. Build live dashboards in Looker Studio for leadership.
• Run SEO hygiene: structured data, metadata, sitemaps, page speed, broken-link sweeps.
• Ensure the site is secure, mobile-optimized, fast, and accessible. AODA requires our website to meet WCAG 2.0 Level AA. You own compliance.
• Crush bugs. Triage. Fix. Document.

2. NetSuite, CRM, and Data Intelligence

• Serve as Partners International Canada's primary technical point of contact for NetSuite. Help Finance, Donor Engagement, Communications, International Programs, and Leadership extract the data they need.
• Oversee all digital giving integrations, channels, payment gateways (specifically BlueSnap), and transaction processing. Ensure all financial data flows securely into NetSuite in full compliance with standards, while actively auditing and safeguarding data-handling practices to ensure donor financial information is completely protected.
• Move the organization from reactive reporting to predictive data insights. Use CRM data to build donor health scoring, identify multi-year giving trends, and flag early indicators of lapsed donors to directly support retention strategies.
• Clean and maintain donor data. Standardize fields. De-duplicate records. Document the hygiene routines you build.
• Build and maintain donor segments for mailings, email automations, and targeted appeals.
• Manage data flow between the website and NetSuite. Ensure transactions, contacts, and engagement signals sync cleanly.
• Design and maintain custom dashboards and reports for leadership.
• Stand up (build and implement) triggered email journeys: welcome series, monthly donor onboarding, lapsed donor recovery and post-campaign thank-yous. Strategic direction comes from the VP of Communications and Marketing. You execute the technical work.
• Deliver monthly search and discovery insights. What converted. What did not. Where to lean in next.
• Perform annual data-hygiene maintenance.

3. Cybersecurity, Privacy, and SaaS Stewardship

Partners International Canada holds donor data and sensitive partner information from countries where Christians are persecuted. The stakes are not abstract.

• Enforce baseline security hygiene across the team: multi-factor authentication, password manager adoption, device encryption, quarterly phishing tests, and basic incident response.
• Maintain PIPEDA and CASL compliance across data collection, storage, and outbound communications.
• Protect partner identities. Some of our partners serve in places where exposure has cost lives. You will help us think carefully about what data lives where, who has access, and how to fail safely.
• Protect email deliverability and sender reputation. Actively monitor and update domain security and authentication protocols to prevent email spoofing and ensure critical donor communications reach inboxes.
• Simplify and optimize our tech stack. Actively audit tools to eliminate redundancy, negotiate vendor renewals, and prevent platform sprawl.
• Maintain a central register of all software licenses and SaaS subscriptions. Review the portfolio quarterly. Flag redundancies, renewals, and rationalization opportunities.
• Offer sober second judgment when team members consider new tools or platform changes. Not gatekeeping. Advisory.

4. Digital Asset Management and Storytelling Infrastructure

• Build and help manage a central Digital Asset Management (DAM) library for photos, videos, and field stories from our international partners.
• Work with our international team to tag, organize, and curate assets so Communications and Fundraising can find what they need in seconds, not hours.
• Create a simple intake system that works for field partners and internal staff.
• Secure and anonymize sensitive media. Execute strict identity-scrubbing protocols on field assets from high-risk regions — including metadata stripping, facial blurring, and landmark removal — ensuring no digital footprints compromise our international partners.

5. Technical Content Production

• Perform basic video editing: subtitles, colour correction, branding overlays, format and bitrate conversions for web, social, and presentation use.
• Prepare campaign assets across formats (square, vertical, 16:9, print bleed) without pulling the design team in for each cut.
• Maintain templates for repeatable content production.
• Load white papers, build forms, and launch content across external platforms.
• Optimize media files for web performance. Own the technical compression, encoding, and delivery pipelines for all video and image assets, using next-gen web formats (WebP, AVIF, WebM) to keep page load speeds fast.
• Accessibility production. Ensure video assets comply with AODA standards by managing the pipeline for closed captioning, automated transcription, and screen-reader-accessible media players.

6. Internal Technology Support

• Own corporate domain management and email administration. Serve as the primary administrator for our email ecosystem (Google Workspace), handling onboarding/offboarding accounts, distribution lists, and permission levels, while maintaining ownership of domain registrations, DNS records, and routing profiles.
• Act as the first line of defence for internal IT issues. Triage, resolve, or escalate.
• Implement and operate a simple internal ticketing system. Set expectations. Close loops.
• Manage user permissions, onboarding setups, and offboarding lockdowns.
• Coordinate hardware lifecycle with Finance. Track the inventory.
• Coordinate external vendors. Hold them to scope and timeline.
• Architect and maintain a centralized, secure credential management vault (e.g., 1Password), ensuring all organizational system logins are securely mapped, updated, and structured so that the Executive Team retains master override access for business continuity.

Ministry Duties:

Partners International Canada is a missions organization. Every role on our team is a ministry role. This position includes the following ministry duties as essential job functions:

• Active personal Christian faith, in alignment with our Statement of Faith.
• Participation in weekly staff chapel.
• Opening team meetings in prayer when assigned.
• Participation in staff Bible studies and leading them on a rotation with other staff.
• Theological literacy sufficient to curate field stories about persecution, conversion, and church planting with discernment and care.
• Pastoral sensitivity when interacting with donors who reach out with prayer requests or personal needs.
• Willingness to talk about the work as ministry, not just as a job.

These duties are not optional, and they are not separable from the technical work. The technology you build carries the gospel into the hands of indigenous leaders. Theological alignment is an occupational requirement for this role.

What You Bring:

Required:

• Three or more years in a digital operations, MarTech, web producer, or CRM specialist role. Nonprofit experience is a plus, not a requirement.
• Demonstrated comfort with a CRM. NetSuite preferred. Raiser's Edge, Salesforce NPSP, HubSpot, or Bloomerang are acceptable if you can show you learn fast.
• Working knowledge of CMS administration and basic HTML, CSS, and JSON. Comfort reading and lightly modifying JavaScript.
• Experience with website platform migrations or evaluations.
• Experience with email marketing platforms and online giving platforms.
• Proven experience managing data pipelines or middleware connectors (APIs, Webhooks, custom data syncs) between independent web applications and an ERP/CRM framework.
• Real fluency with current AI tools (Claude, ChatGPT, Perplexity, copilots in your IDE). You know when to use them and when not to. You use them to multiply your throughput, not to fake your work.
• A highly automated mindset. Beyond using AI as a personal assistant, you have an interest or proven track record in deploying basic automation workflows to remove administrative friction for non-technical staff.
• Solid Google Workspace and Microsoft 365 administration skills.
• Strong written communication. You can write a clean ticket, a clear SOP, and a polite email to a vendor who missed a deadline.
• Active personal Christian faith and willingness to sign our Statement of Faith. See Ministry Duties above.

Strong Pluses:

• NetSuite administration certification or significant in-the-weeds experience.
• Suite Commerce experience.
• GA4, Google Tag Manager, and Looker Studio.
• AODA accessibility experience. PIPEDA and CASL fluency.
• Basic Adobe Premiere and Photoshop (or equivalent).
• Experience with DAM platforms (Bynder, Canto, Brandfolder) or a homegrown alternative.
• Cross-cultural awareness, especially in Majority World contexts.
• A second language.

Mindset Markers:

• You finish things.
• You document as you go.
• You ask before you guess on the big things.
• You guess before you ask about the small stuff.
• You hold technology lightly and the mission tightly.

What Success Looks Like:

By Day 90:

• Top-to-bottom audit of our tech stack, subscriptions, and integration map complete.
• Platform strategy recommendation drafted and architecture options on the table.
• NetSuite-to-website data flow documented and cleaned up.
• Internal ticketing system live.
• Monthly insight reporting to leadership has begun.

By Day 365:

• Platform strategy executed. The website is stable, integrated, and converting better than the day you started.
• Triggered email journeys running and measurably lifting retention.
• The DAM is in active use across the team.
• Cybersecurity hygiene is standard practice across staff.
• You have become indispensable, without becoming a single point of failure.
• You have thoroughly documented all custom workflows, API connections, and technical processes, ensuring that Partners International Canada's digital core is resilient, easily auditable, and not reliant on unmapped knowledge.
• Scalable template architecture in place. Centralized, locked-down brand asset templates built in collaborative design platforms (ie. Canva, Google Docs) so non-technical staff can produce localized graphics quickly without breaking brand or technical specifications.

Compensation and Benefits:

• Salary. Base salary $70,000 to $83,000 CAD, commensurate with experience.
• Employment type. Full-time
• Flexibility. Remote-first within Canada. A minimum of 4+ days per month is expected for in-person collaboration or internal meetings, with flexibility for remote work on other days.
• Benefits. Group health, dental, and vision. Pension matching.
• Vacation. Three weeks to start. Four after three years.
• Professional development. $1,500 to $2,500 annually for certifications, conferences, or training.
• Rhythm. Sabbath posture, actually practiced. This is not a hustle culture.

Our Culture:

We partner with local leaders (indigenous to their region of the world) in challenging places to build the church and transform communities in the name of Jesus.

We are a Christian mission in the evangelical tradition with a focus on Gospel proclamation and integral mission. All of our staff members are encouraged to sign a lifestyle and code of conduct statement, and to be donors of our mission.

Our staff gathers weekly for a one-hour “chapel” event during which we pray together, study the Bible and learn about and are inspired by our mission. This event includes interaction with our international partners, donors and the Canadian Church. We live out our faith in Jesus through our work, our relationships and our passion to see our world transformed in the name of Jesus.

Because we are a donor-facing ministry, there are professional expectations for all staff regarding dress, language and social media usage.

We are a cross-cultural, global mission that interacts with people of many different backgrounds, languages and cultures. “Cultural Intelligence” is nurtured and expected alongside emotional and intellectual intelligence amongst our staff members.

Our Values:

• Jesus Changes Lives
• We are on Mission with God
• Every Person has Dignity and Worth
• Partnering is God’s ideal
• Bold Leaders Make a Difference
• Integrity Matters
• We are to Bring Our Best

Our Statement of Faith can be found here: 
https://www.partnersinternational.ca/statement-of-faith

How to Apply:

Send the following to jobs@partnersinternational.ca:

• A resume.
• A short note (one page or under) telling us how your faith and your craft fit together and why this particular role caught your attention.
• A few links to some of your web work.
• Two work references and one pastoral reference. (To be contacted after we have your permission in the later stages of the process).

Shortlisted candidates will be invited to a 30-minute online video conversation. Strong candidates will then be invited to a paid practical assignment (two to four hours, honorarium provided). The final round includes meetings with the VP of Communications and Marketing, the President, and one or two team members who will rely on your work.