Position Description

The Salesforce Administrator will work as a key team contributor to maintain and enhance our Salesforce environment. This person will serve as a technical resource for building functionality within Salesforce and integrating with other systems. This position will provide robust user support to ensure the effective utilization of Salesforce by the CRCNA.
This position is full-time at 36 hours a week and offers a hybrid work schedule, an attractive benefits package (including retirement fund contribution), and three weeks of vacation.

Starting Salary: $64,474/year CAD

The CRCNA exhibits love for the diversity of the human family. As such we welcome & encourage all regardless of race, ethnicity, ability and culture to apply. Should you require any accommodation throughout the recruitment process please do not hesitate contacting our Human Resources Department.

Key Responsibilities:

Essential Duties and Responsibilities include the following:

1. Implement Salesforce configuration changes, including (but not limited to) Flow, fields, page layouts, record types, dynamic layouts, apps, actions, custom settings, mobile administration, dashboards, and reports
2. Gather and translate user requirements into sustainable solutions with a quality user experience
3. Maintain Salesforce security configurations, including roles, profiles, permission sets, public groups, OWD, and sharing rules
4. Develop and execute test plans and maintain robust change management practices
5. Champion user adoption of Salesforce by delivering clear training and communication about system functionality and changes
6. Spearhead data quality initiatives, developing processes and tools for data hygiene, and training users on good data practices
7. Support system integrations and third-party applications, including Sage Intacct, Make.com, FormAssembly, Apsona, etc.
8. Create and maintain comprehensive documentation of Salesforce configurations, processes, and integrations.
9. Stay current with Salesforce releases, features, and best practices, and make recommendations for platform enhancements.
10. Other duties as assigned by the supervisor. 

Skill, Knowledge & Expertise:

Qualifications

The requirements listed below are representative of the knowledge, skill and/or ability required.

1. Able to support the mission, vision, and values of the CRCNA.
2. Experience with Salesforce Flows, including complex automation and orchestration.
3. Able to translate requirements into technical solutions
4. Strong interpersonal and oral communication skills.
5. Excellent listening skills
6. Ability to present ideas and solutions in user-friendly language.
7. Proven analytical and problem-solving abilities.
8. Curiosity; lifelong-learner mindset.
9. Keen attention to detail.
10. Skilled at working within a team-oriented, collaborative environment.
11. Demonstrated ability to effectively prioritize and manage multiple deadlines, tasks and details.

Education and Experience

1. Bachelor’s degree in Computer Science, Information Technology, or a related field is required.
2. Salesforce Administrator certification is required. 
3. Advanced Salesforce product knowledge and significant hands-on Salesforce Administration experience are required. 
4. Demonstrated experience working with nonprofit organizations is preferred. 

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

1. Sitting for extended periods of time.
2. Dexterity of hands and fingers to operate a computer keyboard, mouse, and other computing equipment.
3. On-call availability and occasional overtime may be required.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

1. The work location will primarily be at the denomination office located in Grand Rapids, Michigan, or Burlington, Ontario. 

Full-time Benefits

Benefits may be prorated based on the number of hours worked per week:

1. Work-Life Balance
2. Full-Time Flexible Work Arrangements 
3. Generous Vacation and Holiday Time
4. Competitive benefits and retirement plan
5. Professional Development Opportunities
6. Contributing to an organization that is making an impact in the world

About The Christian Reformed Church in North America

Who We Are

The Christian Reformed Church in North America (CRCNA) includes just over one thousand congregations across the United States and Canada. About 75 percent of the churches are in the United States and 25 percent are in Canada. While we're a denomination with churches and ministries in two countries, we share in the blessings of ecclesial unity and joint ministry. Almost 230,000 people belong to the CRCNA—not a large number when you consider the population of our two countries. But by God’s grace we can accomplish a lot when we work together.

The CRCNA denominational offices serve the local church, providing resources to pastors and congregations so that people are introduced to Jesus Christ and their faith is nurtured. Other agencies of the CRCNA include ReFrame Ministries, Resonate Global Mission, and World Renew.

Be Who You Are

The CRCNA is committed to building a culture of belonging that encourages, supports, and celebrates the voices and experiences of all our employees. We strive to build a workforce that reflects the diversity of our broader culture and the Christian church, and invite all qualified candidates to apply.