Position Description

Link Charity Canada Inc

Donor Relations Associate

Job Title: Donor Relations, Estates & Fulfillment Associate

Responsible To: Donor & Charity Fulfillment, Operations Team Leads

Reporting Relationships: Donor Relations & Fulfillment Manager; Executive Director

Location: 604-789 Don Mills Road, Toronto, ON

Description:

Link Charity is a registered charity operating as a “link” between donors and their charities. Link Charity offers current knowledge of gift & planned giving to both donors and its member organizations. Started in 1998, in its latest fiscal year, Link provided  $25 million to over 1200 charities in Canada, and manages over $90 million in assets. More than 40 Member organizations use Link Charity services and expertise to promote legacy giving amongst their supporters. Uniquely, Link Charity has become a Charitable Gift Annuity program leader in Canada. 

As Donor Relations & Fulfillment Manager you are committed to maintaining and developing ongoing relationships with existing and new Link Charity donors and charitable partners across various connection points and product offerings in order to expand the reach of Link Charity gift-planning activities & communication of donors and charitable partners.

Qualifications:

Experience in donor/ client interaction. University Degree, or College Diploma in related sector (Charitable, Finance, Sales). As the ideal candidate, you are passionate about furthering charitable giving and donor / charity relationships. You have a proven record in working with, or in, an organization that strategically uses charitable giving for achieving organizational outcomes. With a ‘people’ first focus, you have integrity and responsiveness in social media, email, online, telephone and face-to-face connection encouraging donors to reach their charitable potential. You are effective as a communicator who respectfully listens to seek understanding, to suggest next steps through Link Charity staff. You are curious to learn the Link Charity spate of products and opportunities to recognize, refer and assist fulfillment. You have demonstrated a competence in communication, and general administration. Interest and ability in various technologies is of value.

MAIN PURPOSE OF THE ROLE

In partnership with Operations:

• Oversee donor & charity communications across social media, website, email, online, telephone and face-to-face expansion of charitable potential. 
• Assist process connection with Operations to fulfill contracts in Charitable Loans, Securities giving, Donor Advised Funds, Charitable Annuity, 
• Bequests, and Executorship in the establishment, maintenance and gifting. 
• Provide hands-on oversight of customer relationship management and customer services functions.
• Contribute to staff synergy as first level communicator for donors.
• Oversee estates & relationships thereof, monitoring communication with Executor – Trustees, beneficiaries and charities.

KEY RESPONSIBILITIES

Donor interaction:

Receive and respond to, general inquiries, donor, and charity requests, or redirect by phone, email, mail to website, promotional materials or other staff connection. Integrate and maintain a Customer Relationship Management system.

Member Relations:

Seek opportunities to educate donors and charitable organizations in support of their  giving strategies and goals alongside work of Executive Director. Engage with donor visitation professionals to encourage Link Charity fundraising tools. 

Estate Process:

Oversee estate planning, review, update and execution processes. Maintain records and recommend improvements to establish processes and protocols. Outline cross-functional and/or other duties consistent with Link Charity products and services 

Vendor contact:

Oversee and direct interaction with media and technology partners to maximize client/ donor engagement. 

Represent Link Charity:

To promote a professional image of Link Charity through all internal and external activities including staff, member organizations, existing and potential donors and the charitable sector.

Location:

The Donor Relations & Fulfillment Manager will be based out of the Link Charity office in Don Mills, Toronto.

Compensation:

$55,000 - $70,000 salary, benefits, vacation, plus competitive results-based team compensation.

To Apply for this position:

Email your resume and cover letter to director@linkcharity.ca no later than October 31, 2026 at 5:00 PM EST.

Please note that all offers of employment are contingent upon the receipt of a current, clear Police Records Check.