Position Description

Organization: SEEDS – Supporting Every Eve’s Daughter Safely
Location: Waterloo Region, ON
Position Type: Full-Time
Reports To: Social Worker

Salary:  $20-23/hour

About SEEDS

SEEDS (Supporting Every Eve’s Daughter Safely) is a community-based organization dedicated to supporting women impacted by human trafficking and sexual exploitation. We provide trauma-informed, survivor-centered care with a focus on safety, empowerment, and long-term stability. Our work is rooted in compassion, collaboration, and advocacy.

Position Summary

The Case Coordinator plays a key role in supporting residents by providing individualized case management, advocacy, and coordination of services. This role requires a strong understanding of trauma-informed care, excellent organizational skills, and the ability to work collaboratively with internal teams and community partners.

Key Responsibilities

• Provide individualized, trauma-informed case management to participants
• Develop, implement, and monitor personalized service plans
• Conduct intake assessments and ongoing risk/safety planning
• Coordinate access to housing, healthcare, legal, and social services
• Advocate on behalf of participants with community agencies and systems
• Maintain accurate, timely, and confidential case documentation
• Support participants in goal setting, life skills, and empowerment
• Collaborate with internal staff and external partners to ensure continuity of care
• Participate in case conferences, team meetings, and training opportunities
• Maintain professional boundaries while building trusting relationships

Qualifications

• Diploma or degree in Social Work, Social Services, Psychology, or related field
• Minimum 2 years of experience in case management or frontline support
• Experience working with vulnerable populations, ideally in human trafficking, gender-based violence, or crisis support
• Strong understanding of trauma-informed and survivor-centered approaches
• Knowledge of community resources in Waterloo Region
• Excellent communication, organization, and problem-solving skills
• Ability to work independently and as part of a team
• Valid driver’s license and access to a reliable vehicle (preferred)
• Clear Vulnerable Sector Check

Core Competencies

• Empathy and compassion
• Strong boundaries and professionalism
• Crisis intervention and de-escalation skills
• Cultural sensitivity and inclusivity
• Adaptability in a fast-paced, evolving environment

What We Offer

• Meaningful, impactful work supporting survivors
• Supportive and collaborative team environment
• Ongoing training and professional development
• Competitive compensation (based on experience)
• Opportunity to contribute to program growth and community impact

How to Apply

Please submit your resume and a cover letter outlining your interest and relevant experience to Cheryl Vandervalk, Sr. Manager of Operations  cheryl@seedscanada.org    with the subject line: Case Coordinator Application – SEEDS.