Position Description

Our Vision and Mission:

Muskoka Woods is a Christian youth development organization that welcomes everyone to an experience for a lifetime. Located on the shores of beautiful Lake Rosseau, we specialize in summer camp, school trips, group retreats and leadership development for all ages. We exist to inspire youth to shape their world.

Our Core Values:

The heart of Muskoka Woods is to create a safe place for kids to learn new things, make new friends, grow in confidence and in their faith. Our team is committed to our Core Values of Lead, Accept, Protect, Invite, Challenge, and Celebrate. We believe that everyone can be a leader and that a leader looks at their world, says “it doesn’t have to be this way”, and they do something about it.

The Role: Guest Relations Coordinator

The Guest Relations Coordinator assists in preparing both our customers and staff for life-changing summer experiences through unmatched service, clear communication, and diligent follow-through of key tasks. The role advocates for our customers' best interests, and Muskoka Woods’ best solutions. The Guest Relations Coordinator will track with customers during and following the registration process, providing support and answering questions across various mediums (in person, over the phone, email, live chat). The position is responsible for administering all tasks pertaining to registration and parent preparation prior to and during the summer, executing on special projects, and leading seasonal summer staff.

Please head to our website to see more about the Guest Relations Coordinator at Muskoka Woods.

What You Bring

• Strong organizational and logistics skills
• Experience with excel, Google docs, email management
• Experience with credit card transactions and basic accounting
• Excellent written and verbal communication
• Detail-oriented and systems-minded
• Relational and customer service oriented
• Strong problem solver
• Ability to adapt to change promptly and positively
• Able to work independently and collaboratively
• Strong task and time management skills
• Related University/College degree or equivalent experience
• 1 to 3 years of customer service, office, administration and/or guest relations experience
• Book keeping experience preferred
• Ability to manage remote and in office work
• Personal values aligned with Muskoka Woods’ mission and core values

What We Offer:

• Competitive Pay
• Extended Health, Dental and Wellness Benefits
• Paid Vacation and Personal Days
• Access to facilities and activities for you and your family
• Free meals while on shift
• Leadership development and mentorship
• Team building and development days

Why work with us:

Muskoka Woods offers purposeful work and an opportunity to contribute, and grow in, your skills and abilities as you serve our guests and work alongside our seasonal staff. We define our work and community culture by valuing: Intentional Growth, Customer Engagement, Inspired Teamwork, Tenacious Follow Through, Make it Better and Fun!

Join a team and community of full-time staff who care and want the best for young people through excellent facilities, programs, services and people.

Please send your resume, cover letter, and any questions you may have to fulltimejobs@muskokawoods.com

Muskoka Woods is committed to fostering an inclusive workplace where all employees are treated with respect and dignity, and are provided with equal opportunity for success. Muskoka Woods encourages all qualified candidates to apply. If you require accommodation to participate in the hiring process, please inform us by calling 705-732-4373 or by email at iwanttowork@muskokawoods.com. All inquiries will be handled with strict confidence.