Position Description

Tyndale is a Christian university that prepares leaders for work in the private, public and not-for-profit sectors, ministry and the global mission of the church. Tyndale offers fully accredited programs in a wide range of disciplines at both the undergraduate and graduate levels. Currently, there are over 1,600 students representing over 90 denominations and 60 ethnic backgrounds and over 13,000 alumni. Founded in 1894, Tyndale is located in Toronto, Ontario, Canada.

POSITION PURPOSE

The Program Coordinator (PC), Seminary for the Doctor of Ministry Program supports the day-to-day operations and administrative functions of the DMin Program. The position is a front-line role providing support for the DMin Program Director, Assistant Director, DMin Track and concentration coordinators, part-time instructors, and DMin students. The PC coordinates all program events and serves as a key liaison with other Tyndale departments.

PRIMARY RESPONSIBILITIES

Administrative Support

• Provide administrative support to the Doctor of Ministry program, the Director, and the Track and Concentration coordinators.
• Maintaining DMin databases, course and program webpages, program files, and course schedules.
• Prepare DMin instructor contracts and related duties (e.g., processing stipends and expenses, responding to queries, providing information, arranging accommodation as needed).
• Collaborate to plan, allocate, and track departmental budget lines.
• Administer the department’s finances including processing invoices, cheque requisitions and expenses; maintaining records of financial transactions; submit accrual reports, etc.
• Facilitate onboarding of new sessional faculty.
• Schedule and attend program-related meetings, prepare agendas, and minutes.

Event Coordination

• Make all arrangements for program residencies on and off campus (e.g., arrange classrooms, accommodation, food, scheduling).
• Coordinate logistics for DMin meetings and events, including organization of room bookings, catering, event material, welcoming guests, set-up, clean-up, parking, etc.
• Facilitate online meetings and events.

Program Support

• Facilitate interactions between the DMin office and DMin students, instructors and advisors, building trust and good rapport.
• Provide answers to DMin students seeking student services including directing them to the appropriate support person as necessary (e.g., course selection advising, course registration, writing support, financial aid, DMin policy).
• Provide policy advice to faculty
• Independent management of program administration (e.g., syllabi, course websites, residencies, faculty)
• Coordinate program needs with other departments (e.g., registrar, financial aid, admissions, marketing, alumni)
• Provide technical support to faculty and students, online and in person
• Assist in developing new systems and processes
• Assist in creating and sustaining an environment of excellence and professionalism in service and teamwork, anticipating faculty and student service needs and exceeding expectations, responding to queries/requests in a timely, professional, efficient and friendly manner.
• Coordinate the work of other administrative assistants assisting the DMin program

Special Projects

• Assist the Office of the Dean with periodic special events as needed.

POSITION QUALIFICATIONS

a) Education

• Undergraduate degree or equivalent business administration training.

b) Experience

• Minimum of 5 years of related administrative experience
• Familiarity with graduate theological education, preferred
• Administrative experience in an educational institution, preferred
• Experience with database and records management

c) Skills and Abilities

• Excellent verbal and written communication.
• Strong organizational and problem-solving skills with accurate attention to detail.
• Excellent time management skills with the ability to multitask, prioritize, work efficiently in a fast-paced environment, and see projects through to completion.
• Excellent computer skills (e.g., MS Office, databases, courseware).
• Proficiency with internet, video conferencing, and LMS applications.
• Ability to provide basic technical support for students and instructors (e.g., course webpages, course registration, accessing student services.
• Project planning skills for managing time, resources, and relationships.

d) Personal Characteristics

• Work effectively in both a team-based and self-directed environment.
• Demonstrated strong customer service focus and ability to relate professionally and graciously to faculty, staff, students and institutional guests.
• Adaptable to change, able to work under time pressures, able to take initiative.
• A keen desire to serve family, church, work and community. A firm commitment to Tyndale’s mission, values, Statement of Faith and Community Standards Statement.

e) Physical and Mental Demands

• Standard office environment using office equipment.
• Low to medium level of stress due to deadlines and interaction with people.
• Need to maintain a calm and professional demeanor even in challenging interactions and listen to the customer’s needs.
• Manage a large variety of administrative tasks with various deadlines and demands while remaining personable and available to support faculty and students across multiple DMin foci.
• Must be able to work on the computer for a long period of time, often requiring focus and attention to detail.

Salary Range:

$44,700 to $46,800

How to Apply

External candidates can apply for the position at the External Career Center. While we thank all those interested, only those selected for an interview will be contacted.

Internal candidates can apply on ADP Workforce Now through the Career Centre. The Career Center can be accessed through the path Myself > Talent > Career Center.