Position Description

Organizational Overview

SIM Canada is part of an international, interdenominational, evangelical mission with over 4,000 workers serving in more than 70 countries. We are a community passionate about the Gospel, seeking to fulfill Jesus Christ's mission in the world.

Position Overview

Every role at SIM Canada contributes to our mission of making disciples where Jesus Christ is least known.  Technology may change, but our message and mission remain constant. The Digital Systems Coordinator ensures technology is used wisely and effectively to strengthen ministry, enable deeper relationships, and ensure excellent stewardship. Reporting directly to the IT/Systems Manager, this position supports donor care and ministry systems by maintaining internal databases, coordinating system enhancements, and supporting cross-departmental technology needs to ensure accurate, reliable information across the organization.

Key Responsibilities

CRM & Donor Data Management:

• Manage day-to-day administration, security, and compliance (privacy laws/SIM policies) of Raiser’s Edge NXT and donor systems.
• Maintain data integrity through regular audits, database clean-ups, imports, exports, queries, and reports.
• Support staff with CRM troubleshooting, training, and documentation, and handle occasional direct donor communications.
• Work with the IT/Systems Manager to enforce consistent data governance across departments.
• Analyze data to support fundraising, donor engagement, and operational needs while fulfilling departmental information requests.

Systems Coordination & Digital Support

• Coordinate cross-departmental system updates, process enhancements, and technology-driven efficiency improvements.
• Troubleshoot technical issues and act as the primary liaison between internal users, IT providers, and external vendors/developers.
• Support website content structure (donor/worker/recruitment dashboards) and manage data integrations connecting web data, donor systems, and internal databases.

Artificial Intelligence (AI) Coordination

• Administer, configure, monitor, and continuously refine organizational AI agents to support departmental goals.
• Ensure AI outputs maintain accuracy and align with SIM Canada’s values and standards.
• Document AI configurations and coordinate the rollout of future AI solutions across the organization.

Qualifications

Required

• Education & Experience: Degree/diploma in IT, Computer Science, Systems Administration, or a related field, plus 2+ years of experience in business or donor management systems.
• Technical Skills: Proven ability to support databases, write SQL reports, and use Python and HTML. Advanced Microsoft Excel skills (data analysis, lookups, filtering).
• Core Competencies: Strong attention to detail, proactive problem-solving, excellent communication, and the ability to work collaboratively across departments.

Preferred

• Systems: Experience with Blackbaud Raiser's Edge NXT, Microsoft SQL Server, Web Server, Microsoft Azure, and Virtual Machines.
• Sector Experience: Background supporting donor care, fundraising, or non-profit databases.
• Digital & Data: Familiarity with website backend structures, data integration processes, system workflows, and dashboard creation.

Personal Attributes

• Committed Christian with a growing relationship with Jesus, demonstrating Christ-like character and full alignment with SIM Canada’s mission and values.
• Servant-hearted, customer-service oriented, and self-motivated to learn new technologies.
• High integrity and discretion when handling confidential data. Strong organizational skills to manage multiple priorities and follow through on details.

How to Apply:

• If this role sounds like it fits with your giftings and talents, we would love to hear from you.  Submit a cover letter and resume outlining your interest in the role to HR at canada.info@sim.org, with the position in the subject line. 
• The role is a part-time position and requires a designated time of 3 days per week, in person at the Home Office.

Home Office location:

• 10 Huntingdale Blvd., Scarborough, Ontario, M1W 2S5
• SIM Canada is committed to improving accessibility and removing barriers for applicants with disabilities to participate in our recruitment process. Accommodation is available upon request for the interview process and any other candidate selection methods that may be used. 
• Salary: $22-25 per hour.

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SIM Mission Statement

Convinced that no one should live and die without hearing God's good news, we believe that He has called us to make disciples of the Lord Jesus Christ in communities where He is least known.